Live Chat

We now have live chat available on all Intermediary website pages. The chat is managed by our Telephone Business Development Managers, meaning you'll never speak to a robot. 
To check if live chat is available, please look for a small box in the bottom right corner of your screen, titled 'can we help?'. 

New Business Enquiries: 0121 521 4000
New Business Enquiries:

Case Updates: 0121 521 4078
Case Updates:

Telephone Business Development Desk

Senior Telephone BDM: Faye Sheldon
Telephone BDM:
Hardeep Bedi and Alex Poole

Andy Millard - Head of intermediary  

Phone07936 964325

Andy Millard 1

Field Based Business Development Managers

Paul Sawford

Areas covered: CM, EN, HA, IG, KT, RM, SS, TW, UB, WD, EC, E, N and W

Phone: 07395 790267

Paul Sawford (2)

Joanna Ridgway

Areas covered: AL, GU, HP, LU, MK, OX, RG, SG, SL, SO, WC, NW, SE and SW

Phone: 07593 557578


Debbie Holmes 

Areas covered: CV, B, WS, WV, DY, ST, WR, GL, BS, DE and LE.

Phone: 07593 549745

Debbie Holmes 4