Live Chat

We now have live chat available on all Intermediary website pages. The chat is managed by our Telephone Business Development Managers, meaning you'll never speak to a robot. 
To check if live chat is available, please look for a small box in the bottom right corner of your screen, titled 'can we help?'. 

New Business Enquiries: 0121 521 4000
New Business Enquiries:

Case Updates: 0121 521 4078
Case Updates:

Product Transfer Team: 0121 521 4088
Product Transfer Team:

Andy Millard - Head of intermediary  

Phone07936 964325

Andy Millard 1



Telephone Business Development Desk

Telephone BDM: Hardeep Bedi and Sharon Khangura

Alex Poole - Telephone BDM Supervisor

Areas covered: BN, RH, CT, TN, ME, PO and BH

Phone: 0121 521 4000



Field Based Business Development Managers

Paul Sawford

Areas covered: CM, CO, EN, HA, IG, KT, RM, SS, TW, UB, WD, EC, E, N and W

Phone: 07395 790267

Debbie Holmes 

Areas covered: CV, B, WS, WV, DY, ST, WR, GL, BS, DE, PE, LE and NG.

Phone: 07593 549745