How much can your clients borrow?
Here to help you
- New enquiries: 0121 521 4000
- New enquiries: firstname.lastname@example.org
- Case updates: 0121 521 4078
- Case updates: email@example.com
Frequently Asked Questions
What is your lending area?
We lend on properties located across England and Wales. The minimum property valuation is £100,000. This increases to a minimum valuation of £250,000 if the property to be mortgaged is located within the M25 corridor.
We are unable to accept applications on properties located in Scotland, Northern Ireland or the Isle of Man.
How do I get an update on my case?
If you've submitted a full application and know the name of your designated Case Officer please call us on 0121 521 4078 and ask for your Case Officer, who'll be happy to help. If you're at the decision in principle stage of your application please call our Business Development Team on 0121 521 4000 or email firstname.lastname@example.org.
How do I submit business?
You will need to register with us when you are ready to submit your first decision in principle.
You can access our online form from our decision in principle page. Alternatively you can download a pdf form to complete, we'll require a scanned copy to be emailed to email@example.com. You're able to sign on behalf of your client at this stage.
When we receive your completed decision in principle form, we aim to get back to you within 48 hours with an initial lending decision.
If there's any supporting documents you need to send to us, you can attach these to the application using the attachment buttons in the additional information section.
At the end of the form ensure your electronic signature has been entered and click 'Finish' to send the application direct to your client for them to add their own electronic signature. The submission process will not be complete until your clients have signed the form. You're able to save a copy of the form for your own records.
Electronic signatures will enable us to begin processing your application however we'll require a completed Direct Debit form to be sent to us by post at our Tipton head office.
If you've previously completed a paper-based decision in principle for your client or if you'd prefer to complete our paper-based application, you can download copies of our PDF forms.
When you're ready to submit an application with us, complete the form and scan a copy into us at firstname.lastname@example.org. If you send an electronic copy, we'll require the original signed document to be posted to us to confirm your clients signatures on the application form.
What are your service level agreements?
We aim to give you a lending decision within 72 hours of receipt of a completed decision in principle.
We aim to respond back to you within 24 hours, for day one assessments for new applications.
Pre-offer post and email communication response times are currently 72 hours.
Your full mortgage application is passed to our mortgage processing team once we have received all supporting documents requested when approving your decision in principle. Your application will be assigned a Case Officer and they will contact your client to arrange payment of any appropriate fees before instructing the valuation. They will also email you directly to introduce themselves and detail any outstanding requirements prior to mortgage offer.
Average time for initial assessment:
Your home may be repossessed if you do not keep up repayments on your mortgage.